Last Updated: November 12, 2026

Welcome to Coalopener.

These Terms of Service (“Terms”) govern your access to and use of coalopener.com and any purchases made through our online store.

Coalopener is an online retailer offering footwear and bags for women, men, and children. Our product selection may include clogs, Mary Jane shoes, flats, sneakers, loafers, bags, and related fashion products.

By visiting our website, placing an order, or using our services, you agree to these Terms and our applicable store policies, including our Privacy Policy, Shipping Policy, Return & Refund Policy, and Payment Terms & Billing Policy.

Nothing in these Terms limits any mandatory consumer rights available under applicable law.

1. Eligibility

By using our website or placing an order, you confirm that you are legally able to enter into a binding agreement under applicable law.

You may not use our website, products, or services for any unlawful, fraudulent, or unauthorized purpose.

2. Product Information

We make reasonable efforts to provide accurate product information, including:

• Product descriptions

• Prices

• Sizes

• Colors

• Materials

• Images

• Dimensions and measurements

• Fit information

• Availability

Our product selection includes footwear and bags for women, men, and children. Product styles may include clogs, flats, sneakers, Mary Jane shoes, loafers, and related products.

Actual product colors or appearance may vary slightly due to photography, lighting, screen settings, materials, or normal manufacturing variations.

Sizing, measurements, and fit may vary depending on the product, design, materials, and manufacturer specifications.

Where available, product-specific sizing, care, and measurement information should take priority over general sizing references.

Nothing in these Terms limits your rights if a product is defective, damaged, incorrect, unsafe, incomplete, or materially different from its description.

3. Product Availability

All products are subject to availability.

Adding an item to your shopping cart does not reserve the product or guarantee that it will remain available until checkout is completed.

If an item becomes unavailable after your order is placed, we may cancel the affected item and issue the appropriate refund to the original payment method.

4. Prices and Taxes

Prices are displayed in U.S. Dollars (USD) unless otherwise clearly stated.

Applicable taxes and other required charges will be displayed during checkout where applicable.

We make reasonable efforts to ensure that product prices displayed on our website are accurate.

We reserve the right to correct genuine pricing, listing, or typographical errors.

If a material pricing error affects an order before fulfillment, we may contact you or cancel the affected item and issue an appropriate refund.

5. Orders

When placing an order, you agree to provide accurate and complete information, including:

• Name

• Billing information

• Shipping address

• Email address

• Phone number where required

• Payment information

An order confirmation means that we have received your order. It does not necessarily mean that the order has been accepted for fulfillment or shipped.

We may decline, place on hold, or cancel an order for legitimate reasons, including:

• Product unavailability

• Payment authorization failure

• Incorrect or incomplete information

• Suspected fraud or unauthorized activity

• Pricing or listing errors

• Shipping restrictions

• Violation of these Terms

• Legal or regulatory requirements

If we cancel an order after payment has been collected, the applicable refund will be issued to the original payment method.

6. Payments

Payments must be made using the payment methods available during checkout.

Our online store and checkout are powered by Shopify.

By submitting payment information, you confirm that you are authorized to use the selected payment method and authorize the applicable payment provider to process the amount shown during checkout.

Orders generally begin processing after payment has been successfully authorized or confirmed.

Additional information regarding payment methods, billing, authorization, and payment-related issues is provided in our Payment Terms & Billing Policy.

Please do not send complete payment card numbers, card security codes, banking passwords, payment account passwords, or other sensitive financial credentials through customer service communications.

7. Shipping and Delivery

Orders are processed and delivered according to our Shipping Policy.

Coalopener provides free standard shipping on all orders, with no minimum purchase amount.

Our standard shipping estimates are:

• Order processing: 1–3 business days

• Shipping transit: 5–10 business days

• Estimated total delivery time: 6–13 business days

For purposes of our order processing and delivery estimates, business days mean Monday through Saturday, excluding applicable U.S. public holidays. Sundays are not counted as business days.

Processing time is separate from shipping transit time.

Delivery times are estimates and are not guaranteed.

Carrier operations, severe weather, public holidays, transportation disruptions, incorrect addresses, high shipping volume, or other circumstances outside our reasonable control may affect delivery.

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Additional information about shipping, tracking, delays, lost packages, and delivery issues is provided in our Shipping Policy.

8. Returns, Refunds, and Exchanges

Returns, refunds, exchanges, damaged items, defective products, and incorrect items are governed by our Return & Refund Policy.

Eligible returns may be requested within 30 days after delivery, subject to the eligibility requirements and conditions stated in that policy.

After your eligible return request has been approved and you have received the return shipping label and return instructions, please ship your return within 14 calendar days.

For voluntary returns not caused by Coalopener, the customer is responsible for the actual cost of return shipping.

Coalopener will provide a return shipping label, the applicable return address, and return instructions after an eligible return request is approved.

For customer-paid voluntary returns, the actual cost of the return shipping label will be disclosed before the label is issued and deducted from the approved refund.

If a return is required because an item is damaged, defective, incorrect, incomplete, or materially different from its description and the issue is confirmed to be our responsibility, Coalopener will provide the return shipping label at no cost to the customer.

Coalopener does not charge a restocking fee for eligible returns.

Approved refunds are issued to the original payment method.

Once your return arrives at our return facility, we will complete the inspection and submit any approved refund to your original payment method within 2 business days of receiving the return.

We will also notify you of the refund decision within this period.

For Coalopener's return inspection and refund submission, business days mean Monday through Saturday, excluding applicable U.S. public holidays. Sundays are not counted as business days.

After we submit your refund, please allow approximately 5–10 business days for your bank or payment provider to post the funds to your account.

This posting period begins after we submit the refund and is separate from Coalopener's 2-business-day period for inspection and refund submission. The final posting time and the days counted as business days depend on your bank or payment provider.

Nothing in these Terms limits mandatory consumer rights available under applicable law.

9. Order Changes and Cancellations

If you need to change or cancel an order, contact:

support@coalopener.com

as soon as possible.

We process orders promptly and cannot guarantee that an order can be changed or cancelled after processing or fulfillment has started.

Once an order has shipped, it generally cannot be cancelled while in transit.

After delivery, eligible products may be returned according to our Return & Refund Policy.

10. Promotions and Discounts

From time to time, Coalopener may offer discounts, promotional pricing, or other promotional benefits.

Promotions may be subject to:

• Additional terms

• Eligibility requirements

• Expiration dates

• Product restrictions

• Minimum order requirements

• Usage limits

Any applicable promotional conditions will be communicated with the relevant offer.

Unless otherwise stated, promotional offers generally cannot be applied retroactively to orders that have already been completed.

We may modify or discontinue promotional offers where permitted by applicable law.

11. Intellectual Property

Unless otherwise stated, content on coalopener.com is owned by, licensed to, or lawfully used by Coalopener.

This may include:

• Store branding

• Logos

• Product photographs

• Graphics

• Website design

• Product descriptions

• Text

• Videos

• Other website content

You may not reproduce, distribute, sell, modify, or commercially exploit our website content without authorization, except where permitted by applicable law.

12. Prohibited Uses

You may not use our website or services to:

• Violate applicable law

• Commit or facilitate fraud

• Make unauthorized purchases

• Attempt unauthorized access to systems or accounts

• Upload or distribute malware

• Interfere with website security or operation

• Infringe intellectual property rights

• Unlawfully collect personal information

• Send spam or malicious communications

• Impersonate another person or organization

We may restrict or terminate access where we reasonably believe these Terms have been violated or where necessary to protect our website, customers, business, or legal rights.

13. Third-Party Services

Our website may use or interact with third-party service providers, including:

• Shopify

• Payment providers

• Shipping carriers

• Tracking services

• Analytics providers

• Technology providers

• Social media platforms

Independent third-party services may have their own terms, policies, and privacy practices.

We do not control the independent practices, content, or policies of third-party service providers.

Your use of third-party services may be subject to the applicable provider's own terms and policies.

14. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information.

Where applicable, additional information about privacy choices and opt-out rights may be provided through privacy controls available on our website.

15. Website Availability

We make reasonable efforts to keep our website accurate, secure, and available.

However, we cannot guarantee that the website will always operate without:

• Interruptions

• Technical issues

• Temporary outages

• Errors

• Maintenance

We may update, modify, restrict, or temporarily suspend parts of the website when reasonably necessary for maintenance, security, operational, or legal reasons.

16. Disclaimer and Limitation of Liability

To the fullest extent permitted by applicable law, Coalopener will not be responsible for indirect, incidental, special, or consequential losses resulting solely from your use or inability to use our website.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Nothing in these Terms removes or limits mandatory rights relating to defective, damaged, incorrect, unsafe, incomplete, or materially misdescribed products.

17. Changes to These Terms

We may update these Terms from time to time to reflect changes in:

• Our business

• Products or services

• Website functionality

• Store policies

• Operational practices

• Legal or regulatory requirements

When changes are made, we will update the Last Updated date at the top of this page.

The Terms in effect when an order was placed will generally apply to that order, subject to mandatory legal requirements.

18. Contact Us

If you have questions about these Terms of Service, please contact us:

Store Name:
Coalopener

Website:
https://coalopener.com

Email:
support@coalopener.com

Phone:
+1 659-212-1114

Business & Contact Address:
161 Wooded Ln
Ozark, AL 36360
United States

Customer Support Hours:
Monday – Saturday: 9:00 AM – 5:00 PM CT (Central Time)
Sunday: Closed

We normally respond to customer service inquiries within 1–2 business days.